Kite 2 Smart Personal Sound Amplifier

The best way to find out if Kite 2 can support your level of hearing loss is to visit one of our centres for a free hearing test and on-site trial (appointment required).

Which of the three descriptions below best match your hearing ability when not wearing a hearing aid? If you are helping a friend or loved one, consider your face-to-face chats with them:

A) Some difficulty in hearing daily conversation within one metre; Missing words in noisy environments: High chance of success.

B) Great difficulty in hearing daily conversation within one metre; Often need the speaker to speak louder and repeat themselves: Good chances of success.

C) Extreme difficulty in hearing daily conversation within one metre; Speaker has to lean in and speak loudly into the ear: Likely not suitable. Likely to feel improvements compared to not wearing any device, but still missing out on parts of conversations.

1. Complete a hearing test in the Yinbei app and send the result to Kite 2

✅ Step-by-step tutorial provided

2. Find your preferred settings

✅ Switch listening mode (Environment/Focus) in the Yinbei app

✅ Adjust the volume control buttons (+/-) to find your preferred volume

After setup, it is optional to use the app.

No.

After setting up Kite 2, the hearing settings will automatically be stored in Kite 2, so using Kite 2 with the Yinbei app is optional after initial setup.

The main use of the Yinbei app is to adjust the hearing functions to fit your hearing needs.

Yes, Kite 2 is easy to use, even for seniors who are not tech savvy:

- Thanks to the neckband design, the user would not lose or misplace the device.

- It’s easy to wear around the neck and plug in the earpieces correctly, even for those with reduced dexterity.

- The button operations are simple: Volume up/down, and long-press the power button for 3s to power on/off.

- After the initial setup, Kite 2 functions independently without any smartphone.

- Optionally, Kite 2 can be paired to the senior’s smartphone to help them hear phone calls more clearly. After pairing, Kite 2 will automatically switch to let them hear phone calls, and switch back to let them hear the environment after the call.

No. The price is the same whether you purchase online or at our offices.

Note: HOHOLIFE charges a HK$100 trial fee, which is waived when you purchase from them. 

We recommend you repeat the hearing test every three months or when you notice a significant change in hearing.

Yes, there is a one-year warranty. You may view the full Warranty Policy here.

You may contact us by email (customerservice@hkincus.com) or WhatsApp (+852 3613 0538) for after-sales service. We will try to help you resolve the matter remotely, if possible. Otherwise, we are also happy to assist you at our Hong Kong Science Park or Wong Chuk Hang centres, with a prior appointment.

Kite 2 is IP-54 rated, which means it can endure light rain - but please do not immerse it in water!

You may clean it using alcohol wipes. We recommend removing the eartips prior to cleaning them, and reattaching them once they are dry.

Earwax and dust will gradually build up on the eartips and wax guards when using Kite 2.

This can affect both the sound and hygiene.

That’s why we recommend to regularly clean Kite 2.

The rate of buildup varies across people, but cleaning it once every 1-2 months is sufficient for most users.

Here’s how to clean the eartips and waxguards: 

i. Carefully remove the eartips. Get a fingernail underneath the white silicon part and gently lift it up. Don’t pull the fin, as that’s the most vulnerable part.

ii. Use an alcohol wipe to clean the eartips.

iii. While waiting for the eartips to dry, use a soft brush to gently remove anything that’s stuck on the waxguards.

iv. Wait until the eartips are dry (5-10 minutes) before reattaching them.

No. Currently, the Health Care Voucher offered by the Government of the Hong Kong SAR cannot be used to purchase hearing aids.

Yes. We use SF Express to fulfil most online orders. After your order is handed over to SF Express, you will receive an email with a tracking number.

Yes. During the hearing test, the left and right ears will be tested separately. Afterwards, Kite 2 will customise the sound for each ear individually.

Remark: If there is a large difference in hearing sensitivity between the two ears, we encourage you to seek an ENT to identify the cause.

Nowadays, most Bluetooth earphones use active noise cancellation (ANC) to block out all the sounds from the environment. This makes it more difficult - not easier - to communicate with people face-to-face!

Kite 2 analyses the sounds in the environment, separates the different sound sources, and uses an AI-based technique to identify which are noise and which are the useful sounds (e.g. human voices). This, combined with algorithms for personalising the sound to the wearer’s unique hearing ability and target signal enhancement, helps the wearer hear what they want to hear.

Yes, Kite 2 can be used worldwide.

No. Kite 2 does not connect to the internet. All the audio signal processing is performed by the chip inside Kite 2.

Kite 2 was launched in April 2022.

Since then, we have made numerous upgrades to the hardware and firmware.

The current version is already stable.

Most users recharge it overnight. It takes around 2.5 hours to fully charge from 0 to 100%, and the battery lasts around 15 hours.

No.

The Bluetooth used in Kite 2 is a form of non-ionizing electromagnetic radition, which does not cause any harm to your body.

The Bluetooth function in Kite 2 is certified by the State Radio Regulation of China (SRRC).