Warranty

Kite One-Year Limited Warranty Summary

Incus Company Limited (Incus) warrants that the included hardware product and accessories are to be free from defects in materials and workmanship for one year from the date of original retail purchase. 

If you submit a valid claim under this warranty, Incus will either repair, replace or refund your hardware product at its discretion at no charge for parts or labour. If the hardware product can neither be repaired nor replaced with an identical model, Incus at its sole discretion may replace it with a newer model of equal or greater value.

To submit a claim under this warranty, contact us through the Contact Us form. You may be required to submit a copy of the original receipt. Shipping charges for exchanges/repairs are the sole responsibility of the original retail purchaser.

Limitations:

- This limited warranty does not cover the failure of the hardware product resulting from improper installation, misuse, abuse, accident, neglect, mishandling, or wear and tear from ordinary use.

- This limited warranty does not cover cosmetic damage, including paint damage, or consequential damage to other products or premises which may result for any reason from the failure of the product.

- This limited warranty is null and void for products not used following Incus’ instructions.

- This limited warranty is null and void for products with altered or missing serial numbers and products not purchased from an authorized retailer.

The one-year limited warranty is in addition to rights provided under local consumer laws.

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