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Founded in Hong Kong in 2016
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1-year warranty
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7-day risk-free trial
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Free shipping
What Our Users Say
The Easiest Way to Start Hearing Clearly
Kite 2 is user-friendly and easy to set up, even if you're not tech savvy.
Hear clearly immediately after a 5-minute setup.
Is it your first time trying a hearing device? Or are you fed up with noisy hearing aids? Either way, Kite 2 is comfortable and easy to adapt to.
Set Up In the Comfort of Your Home
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1. Easy Setup In App
Available on both iOS & Android, in English & Chinese. Step-by-step tutorial provided. Our customer support is happy to assist. Optionally, book a time and visit us in-person for help with the setup.
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2. Complete Hearing Test
Test 6 frequencies per ear to obtain your unique hearing profile. A personalized hearing algorithm is created from the result.
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3. Hear Clearly
Sounds are personalized to your unique hearing profile, left and right ears adjusted separately. Kite 2 remembers your settings, so it is optional to use the app after initial setup.
How Incus Hearing Aids Help with Hearing Loss
All Incus hearing aids can be customized to fit your unique hearing condition.
Kite 2 boosts speech clarity without over-amplifying noise or already-loud sounds.
Hear Up to 30X Clearer
Hong Kong University of Science and Technology (HKUST) patented Intelligent Noise Reduction technology reduces background noise and makes speech up to 30 times clearer.
Dual-microphone arrays are used to locate and separate sounds in the environment.
An AI-based technique distinguishes between noise and sounds you want to hear.
Focus On What Matters
Focus Mode is ideal for conversations, while Environment Mode allows you to keep situational awareness.
It's Time for Change
A pair of decent traditional hearing aids starts at HK$20,000 (that's not a typo!), and premium hearing aids can cost HK$50,000+.
Yet, they are noisy, hard to use, with a medical look.
Why?
Why Traditional Hearing Aids Are So Expensive
Because the "Big Five" have cornered the market. >98% of hearing aids worldwide come from 5 corporations.
They know untreated hearing loss can severely impact life quality, so people will still buy hearing aids at high prices.
We founded Incus in Hong Kong in 2016 to provide premium hearing assistance technology at 10% of the price of traditional hearing aids.
It turned out to be easier said than done.
This Breakthrough Makes Premium Hearing Assistance Technology Affordable
Cheap is not difficult. There are plenty of low-end hearing devices, but they sound cheap.The performance of a hearing aid is mainly decided by the digital signal processing algorithms it runs.
So the most important component in a hearing aid is the chip, which has to run high-performance algorithms with unnoticeable processing delay.
We discovered there were no suitable chips available in the market. So we spent millions of dollars and 5+ years to develop the first high-performance hearing aid chip in Greater China: Magic Flute 620.
How Magic Flute 620 Compares to Traditional Hearing Aid Chips:
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10X Peak Computing Power
10 times more computing power. Adapts in real-time to the environment by analysing 64 audio channels and making hundreds of adjustments each second.
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90% Price Reduction
With our own chip, we're able to provide premium hearing solutions at 10% of the price of traditional hearing aids.
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28nm
28-nanometer chip is more efficient than 65/130nm chips found in traditional hearing aids.
Hear Clearly, Or Get Your Money Back
Easy to Love
Own Voice Processing makes it easy to get used to how your own voice sounds through Kite 2.
Kite 2 features the world's first bone-vibration sensor solution for managing the perception of own voice (patent pending).
Kite 2 detects slight vibrations in the ear canal while you're speaking. It makes your own voice sound natural, without affecting how you hear others.
Premium Hearing Assistance Algorithms
Kite 2 comes with Greater China's most comprehensive collection of high-performance hearing assistance algorithms, protected by 20+ patents filed:
- Personalizes sounds based on your unique hearing profile
- Protects you from sudden loud noises
- Boosts quiet sounds without overamplifying loud sounds
- Prevents acoustic feedback (howling)
- Reduces wind noise
- Removes noise from airconditioners and fans
- Avoids noise from chewing or touching
- And much more
Doubles As A Wireless Earphone
Optionally, pair Kite 2 with any Bluetooth-enabled device to enjoy phone calls and entertainment.
After pairing, Kite 2 will automatically switch between letting you hear the environment or streamed sounds when you pause or play audio from your device.
The Confidence to Connect
Engineered to help you stay connected with the world. The durable, versatile neckband design gives you the flexibility to engage in with life worry-free.
Kite 2 is IP54-rated for water and dust protection.
Designed for Comfort
Ergonomically designed ear-conforming and skin-friendly eartips for superior wearing comfort and a secure fit.
They let air pressure escape via a proprietary venting mechanism to avoid a stuffed feeling while lowering ambient noise, preventing acoustic feedback and yielding rich sound across the range.
Comes with three sizes, letting you find your fit.
Best of Both Worlds
Camouflaged as a regular Bluetooth earphone, Kite 2 combines the power of cutting-edge hearing aid technologies with the user-friendliness of neckband headphones.
Kite 2 was designed for an active lifestyle with a sturdy and resilient outer shell protecting the internal wiring and hanging safely around your neck when not in use.
The larger yet ergonomic design and control buttons with tactile indicators make it easy for anyone to operate.
Compare Kite 2 with Other Hearing Devices
How Do They Differ?
Kite 2 | Traditional Hearing Aid | Amplifier | |
Price (2 ears) | HK$ 2,999 | HK$ 20,000-70,000 | HK$ 300-3,000+ |
Hearing loss treated | Mild - severe | Moderate - profound | |
Noise reduction | Patented Intelligent Noise Reduction | Struggle in background noise | |
Discreet & stylish design | |||
Available over-the-counter | |||
Self-fitting | |||
Bluetooth streaming | (costs extra) |
Try Kite 2 Offline
Want to find out if Kite 2 is right for you? Make an appointment to experience Kite 2 at one of the locations below.
The trial involves a hearing test, and Kite 2 will be personalised based on your test result so that you can feel if it's suitable for you.
It typically takes 30-45 minutes for the setup and trial.
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Wong Chuk Hang
Opening hours (appointment required):
Mon-Sun 09:00-19:30
Address:
6/F, Kwai Bo Industrial Building, 40 Wong Chuk Hang Rd, Wong Chuk Hang, Hong Kong Island
Public transport:
MTR to Wong Chuk Hang Station (South Island Line) -> Exit B
Make an appointment:
View available time slots and make an appointment online
Risk-free trial:
After the on-site hearing test (free of charge) and trial, you may pay a 100% refundable deposit (HK$ 2999) to bring it home for a 7-day trial.
Hong Kong Science Park
Opening hours (appointment required):
Mon-Fri 09:00-19:30
Sat 09:00-13:30
Address:
Unit 215, 2/F, Building 19W, No. 19 Science Park West Avenue, Science Park, Pak Shek Kok, Hong Kong
Public transport:
MTR to University Station (East Rail Line) -> Exit B -> Bus 272K to Science Park Phase 3
Make an appointment:
View available time slots and make an appointment online
Risk-free trial:
After the on-site hearing test (free of charge) and trial, you may pay a 100% refundable deposit (HK$ 2999) to bring it home for a 7-day trial.
Please note: Due to security reasons, all visitors are required to register at the 1/F counter with a valid ID
Tsuen Wan
Operated by Hoholife. Hoholife charges a HK$ 100 trial fee, which is waived when you purchase from them. The 7-day risk-free trial is not available at Hoholife, but they offer rental plans.
Opening hours (appointment required):
Mon-Sat: 14:00-18:00 (Closed on public holidays)
Address:
Rm 612, TWIC, 220-248 Texaco Road, Tsuen Wan
Make an appointment:
Phone: 37099320
WhatsApp: +852 60625332
Shenzhen
Opening hours (appointment required):
Mon-Sun: 09:00-18:30
Address:
Room 224-226, 2/F, HKUST Shenzhen IER Building, 9 Yuexing 1st Rd, Nanshan, Shenzhen
Make an appointment:
Phone: 15017915531
WeChat: 15017915531
Risk-free trial:
After the on-site hearing test (free of charge) and trial, you may pay a 100% refundable deposit (CNY 2799) to bring it home for a 7-day trial.
Why Customers Love Kite 2
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Ms. Lee ⭐️⭐️⭐️⭐️⭐️
My hearing declined after retiring. I could not hear clearly. Now, I can have normal conversations. I have used Kite 2 for over 1 year and I feel much better than before I started wearing it. The price is an important factor, of course. It is a very cost-effective solution. I use it for conversations and listening to e-books, and I will strongly recommend it.
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Mr. Kwok ⭐️⭐️⭐️⭐️⭐️
A friend introduced Kite 2 to me. It has made my life much more convenient. I can now hear clearly when watching TV and with friends and family. I will definitely recommend it to my friends.
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Ms. Cheung ⭐️⭐️⭐️⭐️⭐️
I used to ask people to speak more loudly. Now, I can hear more naturally, as if I were young.
Frequently Asked Questions
Is Kite 2 Suitable For Me?
Which of the three descriptions below best match your hearing ability when not wearing a hearing aid? If you are helping a friend or loved one, consider your face-to-face chats with them:
A) Some difficulty in hearing daily conversation within one metre; Missing words in noisy environments: High chance of success.
B) Great difficulty in hearing daily conversation within one metre; Often need the speaker to speak louder and repeat themselves: Good chances of success.
C) Extreme difficulty in hearing daily conversation within one metre; Speaker has to lean in and speak loudly into the ear: Likely not suitable.
How to use Kite 2?
1. Complete a hearing test in the Yinbei app and send the result to Kite 2
✅ Step-by-step tutorial provided
2. Find your preferred settings
✅ Switch listening mode (Environment/Focus) in the Yinbei app
✅ Adjust the volume control buttons (+/-) to find your preferred volume
After setup, it is optional to use the app.
Do I need to use Kite 2 with the Yinbei app all the time?
No.
After setting up Kite 2, the hearing settings will automatically be stored in Kite 2, so using Kite 2 with the Yinbei app is optional after initial setup.
The main use of the Yinbei app is to adjust the hearing functions to fit your hearing needs.
Is Kite 2 suitable for seniors?
Yes, Kite 2 is easy to use, even for seniors who are not tech savvy:
- Thanks to the neckband design, the user would not lose or misplace the device.
- It’s easy to wear around the neck and plug in the earpieces correctly, even for those with reduced dexterity.
- The button operations are simple: Volume up/down, and long-press the power button for 3s to power on/off.
- After the initial setup, Kite 2 functions independently without any smartphone.
- Optionally, Kite 2 can be paired to the senior’s smartphone to help them hear phone calls more clearly. After pairing, Kite 2 will automatically switch to let them hear phone calls, and switch back to let them hear the environment after the call.
Do I need to pay extra if I visit your office for help with the setup?
No. The price is the same whether you purchase online or at our offices.
Note: HOHOLIFE charges a HK$100 trial fee, which is waived when you purchase from them.
How often should I repeat the hearing test in the Yinbei app?
We recommend you repeat the hearing test every three months or when you notice a significant change in hearing.
Does Kite 2 come with a warranty?
Yes, there is a one-year warranty. You may view the full Warranty Policy here.
Where can I go for after-sales service?
You may contact us by email (customerservice@hkincus.com) or WhatsApp (+852 3613 0538) for after-sales service. We will try to help you resolve the matter remotely, if possible. Otherwise, we are also happy to assist you at our Hong Kong Science Park office with a prior appointment.
Is it waterproof?
Kite 2 is IP-54 rated, which means it can endure light rain - but please do not immerse it in water!
How to clean it?
You may clean it using alcohol wipes. We recommend removing the eartips prior to cleaning them, and reattaching them once they are dry.
Can I use the Health Care Voucher (醫療券) to purchase Kite 2?
No. Currently, the Health Care Voucher offered by the Government of the Hong Kong SAR cannot be used to purchase hearing aids.
Will I receive a shipping tracking number?
Yes. We use SF Express to fulfil most online orders. After your order is handed over to SF Express, you will receive an email with a tracking number.
Can Kite 2 be adjusted for left/right ear separately?
Yes. During the hearing test, the left and right ears will be tested separately. Afterwards, Kite 2 will customise the sound for each ear individually.
Remark: If there is a large difference in hearing sensitivity between the two ears, we encourage you to seek an ENT to identify the cause.
How is the noise reduction different from what is found in regular earphones?
Nowadays, most Bluetooth earphones use active noise cancellation (ANC) to block out all the sounds from the environment. This makes it more difficult - not easier - to communicate with people face-to-face!
Kite 2 analyses the sounds in the environment, separates the different sound sources, and uses an AI-based technique to identify which are noise and which are the useful sounds (e.g. human voices). This, combined with algorithms for personalising the sound to the wearer’s unique hearing ability and target signal enhancement, helps the wearer hear what they want to hear.
Can I use Kite 2 overseas?
Yes, Kite 2 can be used worldwide.
Does Kite 2 require an active internet connection?
No. Kite 2 does not connect to the internet. All the audio signal processing is performed by the chip inside Kite 2.
How long has Kite 2 been on the market?
Kite 2 was launched in April 2022.
Since then, we have made numerous upgrades to the hardware and firmware.
The current version is already stable.
How should I recharge it?
Most users recharge it overnight. It takes around 2.5 hours to fully charge from 0 to 100%, and the battery lasts around 15 hours.
Is Bluetooth radiation harmful?
No.
The Bluetooth used in Kite 2 is a form of non-ionizing electromagnetic radition, which does not cause any harm to your body.
The Bluetooth function in Kite 2 is certified by the State Radio Regulation of China (SRRC).