Shipping policy

Enjoy free shipping on all orders within Hong Kong, Taiwan, and Mainland China.

All orders are shipped within 24 hours (excluding weekends and public holidays) by courier (SF Express, DHL, or similar service), except pre-orders of new products, which are shipped on the announced launch date.

Typical delivery times:

Hong Kong, Mainland China: 1-3 days

Taiwan: 3-7 days

Delays:

When authorities place restrictions on the shipment of goods, there might be unexpected delays to your order. If we are temporarily unable to ship your order, we will contact you via the email address you provided when placing the order.

Please contact us at customerservice@hkincus.com and quote your order number to enquire about the status of your order.